Frequently Asked Questions
Everything you need to know about our farm-fresh treats and shipping.
How do you ensure the freshness of your nuts and dried fruits?
We source high-quality crops and roast our nuts in small batches right here on the farm. All products are vacuum-sealed or packed in airtight containers immediately after processing to lock in flavor and crunch.
What is your shipping policy for perishable items?
We ship nationwide using climate-controlled packaging when necessary. Orders are typically processed within 2-3 business days, and we recommend expedited shipping for chocolate-covered items during summer months to prevent melting.
Do you offer gift baskets or custom assortments?
Yes, we specialize in curated gift baskets for all occasions. You can choose from our pre-designed farm favorites or contact our customer service team to create a custom assortment of nuts, candies, and preserves.
Are your products safe for individuals with specific allergies?
While we maintain strict cleaning protocols, our facility processes peanuts, tree nuts, wheat, milk, and soy. Please check the specific ingredient labels on each product for detailed allergen information.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 14 days for a replacement or refund.
Can I visit the farm in person to pick up my order?
Absolutely! If you are in the Valley Center area, you can select 'Local Pickup' at checkout. We will notify you via email as soon as your order is ready at our Farm Store.