Returns & Exchanges

At Bates Nut Farm, we take pride in the quality of our farm-fresh snacks and treats. If you are not completely satisfied with your purchase, please contact us within 15 days of receipt for a replacement or refund.

1

Contact Customer Service

Reach out to our team via email or phone with your order number and a brief explanation of the issue with your food item.

2

Provide Documentation

To ensure quality control, please provide photos of any damaged packaging or quality concerns regarding your nuts, candies, or gifts.

3

Receive Authorization

Once reviewed, we will provide a Return Merchandise Authorization (RMA) number or confirm your eligibility for a direct replacement.

4

Refund Processing

After approval, we will issue a credit to your original payment method or ship out your fresh replacement items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing